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Support Services

Welcome to the Malone College Support Services page. It is our pleasure to serve you as you progress through your educational experience. We divide our support services into two areas, Educational Services and Technical Support. In order to have your needs served quickly and efficiently please direct your questions to the appropriate support area. If you are unsure of where to direct your questions, please contact the Distributed Learning Office.

• Email: distancelearning@malone.edu
• Phone: (330) 471-8423 or toll free (800) 867-6267

Educational questions and issues are initially handled by our Distributed Learning Program Coordinator, Ms. Sharon Purvis. Sharon will help resolve your issue or direct your question to the proper Malone College staff. Sharon's contact information is:

• Email: distancelearning@malone.edu
• Phone: (330) 471-8423 or toll free (800) 867-6267

Technical Support is primarily handled by our educational partner, eCollege, through the Malone College Help Desk. Technical support is available 24 hours a day, 7 days a week. The Help Desk contact information is:

• Email: helpdesk@malone-online.org
• Phone: toll free (866) 221-8245  or (303) 873-0005 (please note that this is a Denver, CO phone number)

Our Malone College and eCollege staff pride ourselves on excellent customer service. If you have problems at any time please feel free to contact John Koshmider, Director of Distributed Learning.

• Email: jkoshmider@malone.edu
• Phone: (330) 471-8326 or toll free (800) 867-6267
• Director of Distributed Learning
  Malone College
  515 – 25th Street NW
  Canton, OH  44709-3897