Director of Enrollment Operations

Biblical Principles and Expectations:  All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further Malone’s mission to provide students with an education based on biblical faith in order to develop men and women in intellectual maturity, wisdom, and Christian faith who are committed to serving the Church, community, and world.

University Overview

Malone strives to provide an education that produces graduates with a love of truth and a vibrant, mature faith. Our intent is that students attain the wisdom, knowledge, and skills necessary to serve, engage, and transform the communities in which they live and work. To this end, we provide the curricular and co-curricular context in which to pursue the following educational goals:  Understand and critically engage those bodies of knowledge and cultural influences that have shaped the world; Understand the biblical, historical, and theological foundations of the Christian faith; Think critically and creatively and communicate effectively in multiple contexts; Attain expertise in at least one profession or academic discipline and lay the foundation for meaningful work or further studies at the graduate level; and explore the implications of the Christian faith for all areas of living, including intellectual, spiritual, and community pursuits.

University Expectations

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds Malone in prayer
• Participates in community worship as schedule permits
• Demonstrates behavior aligned with Malone’s Mission, Foundational Principles, Doctrinal Statement and its Community’s General Principles
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Job Summary

This position is responsible for developing, implementing and maintaining comprehensive, action-oriented enrollment strategies that will position Malone University as a faith-based university of choice.  This position also directs all operational areas of the Office of Admissions.

Essential Duties and Responsibilities

• Develops long term enrollment and retention strategies
• Coordinates the design, implementation and maintenance of Salesforce and other critical technologies
• Manages updates and upgrades to the system for each enrollment cycle, including territory assignment rules and application fields
• Contributes to the Strategic Direction of the Enrollment Management division
• Manages the daily administrative operations of the office including data entry, file management, incoming and outgoing correspondence, ordering office supplies, overseeing inventory, storage and distribution of print materials
• Collaborates with others regarding the processing of applications
• Assists in updating the Admissions Procedures Manual
• Assists in all aspects of recruitment and admission of undergraduate and graduate students
• Researches, evaluates and recommends changes to systems and processes related to collection, reporting, and dissemination of information
• Ensures compliance with federal and state privacy laws
• Supports recruitment efforts utilizing predictive analytics to provide enrollment forecasting and enrollment management planning
• Utilizes different technologies, including Salesforce, to manage and analyze data and generate reports accordingly
• Other duties as assigned

Knowledge, Skills and Abilities

• Knowledge of Microsoft Word, Excel, PowerPoint and related programs
• Ability to collaborate with others
• Ability to lead and motivate others
• Excellent organizational management skills
• Ability to work through complex issues
• Proven analytical skills
• Ability to manage multiple projects
• Excellent interpersonal and communication skills
• Ability to collaborate with a wide range of people
• Professionalism
• Creative
• Ability to problem solve
• Ability to plan, organize and execute

Education and Experience

• Bachelor’s degree in Education Administration, Public Administration or related field (Master’s preferred)
• Minimum of 3 years of enrollment management experience
• Experience with complex administrative data systems
• Experience with project management and enrollment management CRMs (preferably Salesforce)

Working Conditions / Physical Demands

• Work generally conducted in an office environment
• Light lifting on an infrequent basis (up to 25 pounds)