Instructional Designer and Moodle Support
About the position
Under the direction of the Executive Director of Distance Learning, the Instructional Designer and Moodle Support person actively collaborates and engages with faculty, students, and staff. In the role of instructional designer, theindividual works with faculty to design, build, and revise credit and non-credit online/hybrid courses in accordance with established processes and practices. The individual supports faculty by addressing teaching and learning issues in online/hybrid courses. This person plays a key role in identifying the needs of students, designing and developing learning experiences, and working with subject matter experts toIn the role of Moodle support, the individual must have the ability to provide technology support and troubleshooting to faculty, students, and staff. Tasks include: resolving help desk tickets,
$50,000/year
Essential Duties, Tasks and Responsibilities
Instructional Design- Manage course production process from design and planning through course launch, generating on time, aligned, and complete deliverables
- Collaborate with Subject Matter Experts (SME) to design and build engaging courses, assessments and activities in accordance with established processes and practices.
- Provide guidance and support to SME through each stage of course development.
- Advocate for positive learning outcomes and user experience.
- Seek out and engage with opportunities to think creatively and find innovative solutions to online course delivery challenges.
- Contribute to the QA process to assure course build quality, manageability, and accessibility.
Faculty and Student Support
- Assists with the creation, development, and archiving of online courses in Moodle. Manages user accounts(e.g., batch creation of users, enrollment/un-enrollment, change passwords, create and assign organization roles).
- Resolves help desk tickets, phone calls, and walk-ins regarding Moodle questions and issues.
- Creates help material (handouts and videos) for faculty, students, and staff to assist with the creation of courses and resolving Moodle issues.
- Provides quality assurance testing for online courses and instructional materials.
Qualifications
- Bachelor's degree in Instructional Design, Education or a closely related field.
- Experience in the design and development of technology-based instructional materials and courses in educationor equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.
- Experience with HTML and editing tools for Web text and graphics.
- Experience with Microsoft Office and Google Apps required.
- Experience with Photoshop, Illustrator, other Adobe Creative Cloud applications, and video a plus.
- Strong attention to detail, process, and deadlines.
- Communication and interpersonal skills, excellent file management, documentation, project management, writing, editing, collaboration, and a positive approach to customer service are required.
- Experience developing material and supporting users in Moodle preferred.
- Experience troubleshooting and problem-solving online learning management issues preferred.
- Experience working with faculty, students, and staff preferred.
- Experience working at a help desk center and answering help desk requests preferred.
- Customer service experience preferred.
How to Apply
- Send a cover letter, faith statement and resume with three references to jobs@malone.edu.
- Fill out the Employment Application
- The employment application is a fillable pdf. Please complete the application, print and sign (no electronic signatures accepted), then send to jobs@malone.edu.
Malone University has an established policy of equal academic and employment opportunity. This policy is applied to all qualified students, employees and applicants for admission or employment, in all university programs and activities, without unlawful discrimination based on race, color, national origin, religion, sex, age, disability, or military or veteran status. Malone University is an equal opportunity employer and encourages applications from women and minorities.